Welcome to my portfolio! I am a User Experience Researcher and Digital Product Manager. I help companies understand their users to create engaging products and delighted customers. I unravel things, focus them, and create positive change.
Generative research to help me empathize with my startup mentees.
Becoming a Change Agent: When UX Is Perceived as Threatening. User Experience Magazine
Turns out I was doing UX research before I knew about UX.
The purpose of this heuristic analysis was to shine light on what must and should be done to improve user experience on iPads.
A brief user story about a persona named Hank who ends up being very grateful about a new product feature.
Normally, waiting for the in-person interview to show this level of detail is fine…but I want a leg up on the competition!
I led the team that reimagined and redeveloped the search workflow for a nationwide real estate website.
Using Octalysis Gamification techniques, I created a new business model designed to engage users and build a loyal customer base.
With the roll out of a newly redesigned responsive site, it was time to give our product cards a reboot too.
Prototype personas allowed my CX team to get siloed departments focusing on the same customers and working together.
Design thinking methods helped the marketing department understand the disjointedness of this experience.
This experiment design relied heavily on the customer journey and special requirements of the company.
“Enabling data discovery and data re-use by improving software usability” was one of the first UX presentations at the American Geophysical Union.
Assignment – work with a team to design a mobile app using UX research techniques
The template redesign was so successful that several universities and national labs requested to copy the format using their own funding specifications.
Personas helped us deliver climate model data and tailored education to our wide variety of users.